Preparation

You have already invited your referee or sponsor. You have asked them to check their Spam or equivalent folder in their email system. They still cannot find the invitation.

Action

From your application, navigate to the letter requests panel and click the 'Resend' link next to the email address of the person you have invited. Then click the 'Confirm resending' link to confirm and resend the request.

Expected result

Your requests will be emailed again to your referee or sponsor. After about 10 minutes ask them to check their email folders again. If they have still not received the email, contact us and we will extend the invitation to them on your behalf.